DigitGPT.cloud
SERVICE · FUNCTION 08 OF 10

Order & case status

Answer a status question using the company’s actual record, after the required identity and access checks.

Illustrative workflow · Integration required

15-second silent walkthrough · Prerecorded Chloe avatar · Sample data

FOLLOW THE EXAMPLE

Three moments in the conversation.

01

Identify the request

Which order would you like to check?. Example reference: DEMO-001. Verify identity before private details.

02

Check the connected system

Retrieve an authorized status. Use the business system as the source. Do not guess when the lookup fails.

03

Explain the next step

Sample status: under review. Display the verified update and source. No real customer dossier is accessed.

TO MAKE THIS WORKFLOW REAL

Connect the source of truth.

An order or case lookup service with identity checks and resource-level authorization.

The backend must check authorization and inputs, then return the actual result. The player should show a pending, failed or confirmed state that matches that result.

This presentation does not submit a booking, access a customer record, send a message or take a payment.

Read the integration boundaries →

Explore related functions.

Documents & media ↗Human handoff ↗