DigitGPTTroubleshooting & FAQ
Troubleshooting & FAQQuick answers to the most common questions about browser audio permissions, domain allowlisting, multilingual voice setup and company knowledge grounding.
Why doesn't the avatar hear the microphone on iOS / Safari?
On iOS and macOS Safari, strict browser autoplay policies require that the initial media connection be initiated by a physical user gesture (clicking the “Start Conversation” button). Ensure that the allow="microphone; camera; autoplay" attribute is present on your iframe.
What causes the “This domain is not allowed” message?
In the assistant’s Embed settings, add the exact website hostname that will host the player. Confirm that the assistant is published, its avatar and voice are configured, and the workspace has available conversation quota. A missing HTTP referrer header can also prevent domain verification.
Can the digital human converse in multiple languages?
Yes. Speech recognition understands 70+ languages, while spoken output and accent depend on the selected voice and language model. Specify your target languages in the assistant’s instructions and test each language with your chosen voice configuration.
How do I prevent the avatar from pronouncing prices awkwardly?
In your system prompt, include a clear spoken-format rule such as: “Always pronounce prices and currencies in full spoken words (for example, fifty dollars or one hundred and twenty euros) rather than reading symbols or abbreviations.”
Why does my uploaded document not affect the answer?
Wait for the document status to reach READY in Company Knowledge, attach its knowledge group in the assistant’s Knowledge settings, save the assistant, and start a fresh conversation session. Then test a question covered by that document.
How does company knowledge grounding improve answer reliability?
Connecting company knowledge equips the assistant with semantic search across your approved documents and imported web pages. Combine high-quality sources with explicit fallback instructions so the assistant cites documented facts and states clearly when a topic is outside its approved scope.
How do appointment booking and external business actions work?
Company knowledge retrieval is built into the studio out of the box. External transactional workflows—such as live calendar booking, CRM lead creation or human support handoff—require connecting your backend endpoints and authorization rules.
How do I control the assistant's tone and conversational style?
Pair a voice from the studio catalog with structured behavioral instructions in your prompt: define sentence length, formality, pacing, greeting style and when to escalate to a human advisor.